Conflict Management Training

Conflict Management Training for Security: Day 1, July 3 and 17, 2018 – Toronto, Ontario

Dealing with Conflict has become a major part of the security role in Canada:

  • De-escalation is the preferred first attempt
  • Many security guards encounter verbal resistance in the beginning stages of an interaction
  • Various factors such as; substance abuse, mental health, and stress are predominate
  • Learn strategies based on Verbal Judo, CPI NVCI, and Tactical Communications as taught at OPC
  • Ideal for all security guards, supervisors, and managers who respond as roam teams or rovers

Training will include various strategies and approaches for effective communications, de-escalation, safety, self defence, and scenarios to develop skills to better handle situations with a hands off approach.

Universal Training Solutions will be providing a Conflict Management course in downtown Toronto, Ontario on Tuesday July 3 and 17, 2018, from 0800 to 1800 hrs.  

Location (downtown Toronto) address and details will be provided to those who register.

Click HERE for more details

Conflict Management Training2018-06-06T15:57:50-04:00

Use of Force Webinar – Recap from Canadian Security Magazine

On June 22, Canadian Security magazine and Ken Hoggart, president of Universal Training Solutions, hosted a webinar on Use of Force. The 60-minute session focused on Use of Force, its perceptions (and misperceptions) in the market. In his presentation, Ken covered the basics of safety when it comes to the application of Use of Force, as well as how situations may be de-escalated before such application becomes necessary. The session was presented live at 2PM EST and registered participants were able to contact Ken through the webinar tool for questions and follow-up in a 15 minute Q&A session.
That webinar is now available in its entirety, presented here in a video format. Canadian Security magazine’s next webinar will be held Aug. 11:

“Understanding PTSD and developing coping mechanisms,” presented by expert and trainer Debbie Bodkin. Registration is now open, so please assure your spot. Registrants who attend the live presentation at 2 PM EST will have an opportunity to ask questions of Debbie in a 15 minute Q&A.

– See more at:

Use of Force Webinar – Recap from Canadian Security Magazine2016-02-17T12:52:51-05:00

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