Virtual Learning Available!

Dealing with Conflict has become a major part of society in Canada:

  • De-escalation is the preferred first attempt
  • Many people, including security guards, encounter verbal resistance in the beginning stages of an interaction
  • Various factors such as; substance abuse, mental health, and stress are predominate
  • Learn strategies based on Verbal Judo, CPI NVCI, and Tactical Communications as taught at OPC
  • Ideal for customer service, clinical staff, security guards, supervisors, and managers who respond to assist with difficult situations

Training will include various strategies and approaches for effective communications, de-escalation, safety, situational awareness, and legal authorities to develop skills to better handle situations with a hands off approach.

Contact us for more details